Diplomat Hotel By Ag Hotels Group, Nur-Sultan (Astana) ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

29/1 D.Konaev Street, Nur-Sultan (Astana), Kazakhstan, 01000

Diplomat Hotel By Ag Hotels Group is a 4-star hotel that offers modern accommodations and extensive amenities. This Astana hotel features spa facilities, multiple dining options, and a central location near key attractions.

Rooms & Amenities

Rooms at Diplomat Hotel By Ag Hotels Group feature high ceilings, large windows, and spectacular views of the Bayterek monument. The spacious standard and suite layouts provide comfort with dedicated living spaces, modern amenities, and luxurious furnishings.

Dining Options

Diplomat Hotel & Business Center features four on-site restaurants offering a range of cuisines including Kazakh, Argentinian, Chinese, Japanese, and European dishes. The lobby bar serves drinks and quickly becomes a natural meeting venue in the city.

Leisure Facilities

Guests can enjoy leisure facilities including a spa center with a gym, swimming pool, and sauna, as well as free access to the Bali Spa. The hotel also offers bicycle servicing through a dedicated Service Center.

Business Services

The business accommodations at Diplomat Hotel & Business Center include conference and VIP rooms equipped with modern technology for meetings. The hotel's proximity to government institutions and landmarks such as the Ak Orda Presidential Palace enhances its appeal for business travelers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room City View

Max:

2 persons

32 m²

Bed options:

1 King-size bed

City view

Shower

Heating

room details

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Standard Twin Room City View

Max:

2 persons

34 m²

Bed options:

2 Single beds

City view

Shower

Heating

room details

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Presidential Suite

Max:

2 persons

112 m²

Bed options:

1 King-size bed

Landscape view

Shower

Heating

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

Nur-Sultan (Astana) 5.6 km

Airports

Astana (TSE) 16.1 km

Train

Astana Train Station 7.3 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Restaurant Experience

The restaurant in the hotel offered a good dining experience. Malika, the manager, was incredibly welcoming and attentive. She went above and beyond by providing me with a charger when I had lunch there, which made my day much easier during my stay!

Jerome123. USA, 2024-07-15Read full review on

Relaxing Spa Facilities

I was thoroughly impressed with the Bali Spa associated with the hotel. It featured a fantastic pool, hammam, and sauna. After a wonderful massage, I even received a 15% discount, which was a pleasant surprise!

James456. Canada, 2024-08-12Read full review on

Spacious and Clean Rooms

The rooms were very spacious and clean, providing all the necessary amenities. I loved having a large king-sized bed that made my sleep comfortable throughout my stay. The overall cleanliness of the room was commendable.

Johnny789. UK, 2024-06-22Read full review on

Great Business Center

The hotel's business center was quite convenient for my needs during my visit. It was well-equipped and provided a comfortable environment to handle some last-minute work before meetings. A great asset for business travelers!

Steven321. Australia, 2024-09-05Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Off-site car park
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Laundry
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's pool

Spa & Leisure

Indoor swimming pool
Spa & wellness centre
Sauna
Turkish bath
Steam room
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

29/1 D.Konaev Street, Nur-Sultan (Astana), Kazakhstan, 01000

Map view

29/1 D.Konaev Street, Nur-Sultan (Astana), Kazakhstan, 01000

City landmarks

Monument

Baiterek Tower

610 m

Mosque

Nur-Astana Mosque

1.2 km

Water Green Boulevard

1.2 km

Park

Lovers Park

1.7 km

Mosque

Hazret Sultan Mosque

2.9 km

Public Building

Ak Orda Presidential Palace

2.2 km

Nurzhol Blvd

Singing Fountain

1.2 km

Nurzhol bulvar

Bayterek Monument

610 m

Event hall

Kazakhstan Central Concert Hall

2.4 km

Dostyq St. Qonayev St.

Nurzhol Boulevard

1.7 km

Mall

Khan Shatyr

2.0 km

Gallery

Palace of Peace and Reconciliation

2.6 km

Shopping Area

Khan Shatyr Entertainment Center

2.2 km

Event hall

Korme Exhibition Centre

1.2 km

Korgalzhyn taszholy

Ethno-memorial complex Map of Kazakhstan Atameken

2.1 km

Saraishyk

Arai

1.2 km

Museum

National Museum of the Republic of Kazakhstan

3.2 km

Shopping Area

Keruyen

610 m

Bayterek

610 m

Kabanbai Batyra Ave.

Fountain Circus

1.7 km

Parliament of Kazakhstan

970 m

Spa Centre

Health Club&Spa Grand Prix

990 m

Singing Fountains Square

Ploshchad Poyushchykh Fontanov

600 m

Keryen

610 m

Mall

Keruen

610 m

Aqmeshit

National Archive

610 m

Korgaldzhinskoye Hwy. 2

Family Rest Center Ailand

2.0 km

Nurzhol bulvar

Emerald Towers

1.2 km

Nurzhol bulvar

Northern Lights

1.2 km

Nearby

Kazakhstan Ministry of Foreign Affairs

470 m

Restaurants

Chili Peppers

340 m

Sarayshik St. 34 Diplomat Complex

Madlen

390 m

Dinmukhameda Kunaeva St.

Travelers Coffee

330 m

Kunayeva

Crepe Cafe

750 m

Kunaeva St. 12/1

Ham Star

790 m

Saraishyk St.

Sheff Bar&Kitchen

830 m

Kunayeva St. 14

Del Papa

1.0 km

34 Kabanbay Batyr Str

Reviews and Ratings

Feedback from previous guests about their experience.

62%

liked the hotel and would stay again

6.2/10

Nice

Rooms

5.8

Location

8.6

Service

6.0

Dining

5.8

Robert

United States, January 2025

6.2/10

I had a mixed experience during my stay at the hotel. The rooms are spacious and comfortable, making for a restful stay. However, the service was a bit slow, and I found the dining experience rather average. Additionally, while the location is great, the facilities are limited, which might not appeal to everyone's taste. Overall, it was a decent option but came with a few drawbacks that could be improved.

Rooms

7.0

The rooms are spacious and offer a decent view, but the decor feels a bit outdated.

Service

6.0

The staff was friendly and helpful, though I experienced some delays in service.

Location

9.0

The hotel is in a great location with a wonderful view, making it convenient for my business needs.

Dining

5.0

Breakfast was quite average with limited options, but it sufficed for my needs.

Facilities

5.0

The hotel's amenities were limited, lacking features like a gym or pool, which was a downside.

John

United States, December 2024

6.6/10

I had a mixed experience at this hotel. The location is fantastic and central, with beautiful views of the Bayterek Tower from select rooms. However, the room itself was a bit tired and could use some maintenance, and I found the service to be patchy at times. While breakfast had a nice selection, the overall value felt lacking compared to similar places I’ve stayed in the past.

Rooms

5.0

The room was large and clean, but I encountered issues like wallpaper peeling and missing fixtures in the bathroom. There were only a few amenities for two guests, such as one water per day and a single chair.

Service

6.0

The staff was friendly and tried to be helpful, but the service felt uneven. For example, there were issues with my key card and some miscommunication, especially during checkout.

Location

9.0

The location is excellent, right in the heart of the city and close to attractions like the Baiterek Tower. It was convenient for walking around and exploring the central area.

Dining

7.0

Breakfast had a decent range of options and a nice view from the terrace, but overall, the dining experience could have offered more variety.

Facilities

6.0

The hotel lobby is quite impressive, giving a good first impression, but it seemed to lack upkeep in the guest areas.

Owen

United States, December 2024

6.4/10

The hotel has a decent location near the city center and clean, spacious rooms, making it a reasonable choice for travelers. However, the service can be a bit impersonal, and the breakfast options were rather limited. Parking was often congested, which could be a hassle. Overall, it offers good value for the price, but expect a few shortcomings.

Rooms

7.0

My room was large and comfortable, definitely functional but not luxurious. It had some aesthetic issues, like wallpaper peeling, and the heating wasn’t reliable.

Service

6.0

The staff was polite and focused, but they lacked warmth and a welcoming demeanor. While not unfriendly, their interactions felt more duty-bound than engaging.

Location

9.0

The hotel is conveniently located in the city center, just a short walk to the Bayterek Tower, making it ideal for both business and leisure visits.

Dining

5.0

Breakfast had limited choices day by day, and though it was decent, it didn't offer much variety.

Facilities

5.0

The parking situation in front of the hotel was often congested, and the small number of lifts was not ideal for the size of the hotel.

Patricia

United States, December 2024

7.0/10

The hotel is well-located right across from Baiterek Tower, making it convenient for exploring the city. My room was quite spacious and offered a side view of the tower, but the decor felt dated, and there were issues with the air conditioning. The service was generally courteous, and while the breakfast was adequate, it could use improvement. Overall, it provides good value for the price but has some areas that need attention.

Rooms

6.0

My room was spacious with a side view of Baiterek Tower, but the decor was dated and parts of it were peeling. Air conditioning was not effective, making the room uncomfortably cool at times.

Service

7.0

The reception staff was accommodating and handled my early check-in and late check-out requests smoothly. However, I found the service to be a bit impersonal.

Location

9.0

The hotel is in a prime spot, just a short walk from the main attractions and right across from Baiterek Tower. It's easy to get a taxi to and from the airport.

Dining

6.0

Breakfast offered a reasonable selection, though the coffee could be improved. Overall, it was satisfactory but not lavish.

Facilities

7.0

The hotel had basic amenities, but the lack of a safe in the room was a notable drawback. Wi-Fi was fast and reliable, which is a plus.

Amanda

United States, December 2024

5.2/10

The hotel claims to be 4-star, but I would rate it a solid 3-star at best. The rooms are spacious but cleanliness is a big issue that needs to be addressed. The breakfast is decent, but the service could be much better. It’s a more affordable option in Astana, but I’d recommend looking elsewhere for a better experience.

Rooms

5.0

The rooms are spacious but cleanliness was a major concern as I found them to be rather dirty.

Service

5.0

The service was lacking, with language barriers making communication difficult and overall responsiveness was slow.

Location

7.0

The location is decent, offering good views of the city, but it's not ideal for those looking for an upscale experience.

Dining

6.0

Breakfast was reasonable but had limited options which could be improved for a better variety during the stay.